FAQs

PAYMENT

 

Payment is due at the time of service in the form of cash, check or credit card.  All patients are required to have an active credit card on file. Bills that are 30 days past due will be charged to the credit card on file.  

 

 

INSURANCE

 

Patients pay fees directly to Westchester Parenting, as we do not bill insurance companies directly.  Patients will receive a detailed statement for services every month that can be submitted to insurance carriers for reimbursement. Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by asking the following questions:  

 

• Do I have mental health insurance benefits for out-of-network mental health services?

• Do I have an out-of-network deductible to meet?  

• How many sessions per year does my health insurance cover?

• What is the coverage amount per person or per family member?

• Is a referral required from my primary care physician?

 

CANCELLATION POLICY

 

We have a 24-hour cancellation policy.  If you miss a session without notifying us 24-hours prior to your scheduled appointment, you will be required to pay the full cost of the session.  Please note, we often have a waitlist and will make every effort to fill any session that you have canceled from our waitlist. If we are able to fill the appointment, you will not be charged for the late cancelation.   

 

EMERGENCY PROCEDURES

 

Westchester Parenting provides clinical services during weekdays according to the clinicians’ schedules.  We do not offer coverage for emergencies on nights, weekends, or holidays. If an emergency issue arises, we recommend seeking care from your family physician, Emergency Department, or that you call 9-1-1 or your local crisis line.  You can contact Westchester Child Crisis Team at 914-493-7075.